FAQ

Life Jacket sizing & fit

How do I pick a size? Measure your dog's chest, back length, and neck, then match them to the size chart on the Life Jacket page — sizes run XS to XL. If your dog is between sizes, size up for the best float fit. Our full measuring walkthrough is in the Size Guide on our blog.

What does the chin float do? The padded float under the chin supports your dog's head and keeps it above the waterline, so dogs can rest instead of paddling nonstop. It is a favorite for weak swimmers, senior dogs, and flat-faced or heavy-chested breeds like French Bulldogs, Pugs, Dachshunds, and Boxers, who tend to sink head-first.

Is it good for a dog's first swim? Yes — the chin float plus the top grab handle make first swims calmer and easier to supervise. Always supervise your dog in the water, vest or no vest.

Sweater questions

How warm is the Polar Fleece Sweater? It is a cozy fleece layer made for chilly walks and cool evenings. On very cold days it layers comfortably under a coat.

How do I wash it? Machine wash cold and lay flat or tumble dry low — our sweater care guide on the blog has the full routine.

Shipping & orders

How fast do orders ship? Orders are processed within 1 to 3 business days, and delivery to the US typically takes 1 to 2 weeks after that. Standard shipping is $10 on orders under $50 and free on orders $50 or more within the US.

Where is my order? Every order includes tracking — you will get it by email when your order ships, and you can also follow it in the Shop app.

What is your return policy? We accept returns within 30 days on unused items. Email us at plkim98@gmail.com and we will walk you through it.

Discounts & creators

Any current offers? Use code CLUB25 at checkout for 25% off orders of $50 or more (one code per order, cannot be combined with other codes).

Can I earn promoting Trail Club? Yes — creators earn 25% commission through TikTok Shop Open Collaboration. Search Trail Club Pets Store in the Affiliate Center to join instantly.